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FAST DELIVERY
We offer international shipping, allowing you to order from anywhere in the world.
SECURED PAYMENT
We accept debit cards and credit cards, including American Express. We also offer PayPal.
CUSTOMER SUPPORT
You can call our office during our opening hours – Monday to Friday 8am – 5pm and Sat 10am – 4pm
FREQUENTLY ASKED QUESTIONS
CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@es.premiumware.shop as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
What forms of payment are you accepted?
We accept PayPal and We accept debit cards and credit cards.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.es.premiumware.shop and log into your customer account to check the order status at any time. If greyeoneshop has received payment, the order status will show “Processing”.
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
How can i find out how much for shipping charges?
please read our shipping policy page for more info.
If i would like to make a gift purchase. Can you send my purchase to a different address?
Yes we can send your order to a different address.
How can i track my shipment?
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order
How do I know if my order has been shipped?
*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier’s system.
Where is my confirmation email?
If you have any concerns with your order, please contact our Support Team at contact@es.premiumware.shop and they will be glad to assist you. Most emails are answered within 1 business day.
